kombo Casino & Sportsbook Data Care

This page describes what we collect when you use kombo and how we keep that data protected. We take your privacy seriously—we encrypt your personal information, limit access to our teams, and handle payment details only through certified processors. Our goal is to be transparent about our data practices so you know exactly how kombo safeguards your information.

We collect data for three main reasons: to verify your identity (KYC), to process your deposits and withdrawals, and to detect fraud or abuse of our platform. We do not sell your data to third parties, and we do not use it for marketing without your consent. Our kombo privacy practices comply with applicable data protection laws in supported jurisdictions.

If you have questions about how we handle your data, our support team can answer them in English and local languages. You can also request a copy of your data or ask us to delete it—we will comply within the timeframes set by law.

What data we collect on kombo

When you open a kombo account, we collect your legal name, email address, phone number, and date of birth. We also collect identity document information—such as your ID card or passport number—and may ask for a photo of your document to verify it is genuine. This information is required by law to prevent money laundering and fraud.

We collect payment information when you deposit or withdraw on kombo. If you use DANA, e-wallet, mobile banking, local payment, or online payment, we do not store your payment app credentials—the transaction is processed directly by the payment provider. For bank transfers via e-wallet, mobile banking, local payment, or online payment, we collect only your bank account number and name, which we use solely to process your request.

We also collect data about your use of kombo—such as the games you play, bets you place, login times, and your device information (Android or iOS model, browser type, IP address). This data helps us understand platform usage patterns, detect fraud, and improve our kombo service. We do not track you across other websites.

Your kombo account activity

Our kombo platform records every bet you place, every withdrawal request, and every login. This record is kept for compliance purposes and to settle any disputes. If you contact our support team about a transaction, we can retrieve this history to help resolve your question. You can view much of this information in your kombo dashboard anytime.

How we use your data on kombo

We use your data for three primary purposes: account verification, payment processing, and fraud prevention. When you open a kombo account, we verify your identity using the documents you provide. We check your details against our records and may use third-party verification services to confirm legitimacy. This process is required by law and protects you and kombo from identity theft.

We use payment information to process your deposits and withdrawals. Your payment details are sent to our payment processors—companies like our payment partners—who handle the actual transaction. We never store your full payment app credentials or full bank account numbers longer than necessary to complete the transaction.

We monitor kombo for fraud and suspicious activity. If we detect patterns like multiple accounts from the same device, unusual betting behavior, or withdrawal requests inconsistent with deposit history, we investigate. If we find evidence of fraud, we may suspend your account and report the matter to relevant authorities.

Who has access to your kombo data

Our kombo staff—including our support team, compliance team, and technical staff—have access to your data only as needed to serve you or comply with law. We require all staff to sign confidentiality agreements. We do not give access to your data to third parties except where law requires (such as law enforcement requests) or where you explicitly consent.

Our payment processors have access to your payment information but only to process transactions. We contractually require them to protect your data and use it solely for payment processing. Our identity verification services may have access to your ID information during the verification process but are contractually bound to delete it after verification is complete.

Our kombo servers and data location

Our kombo servers may be located outside your jurisdiction. This means your data may be transferred across borders to be processed and stored. By using kombo, you consent to this international data transfer. We use encryption and security measures to protect your data during transfer and storage.

If you are in Jakarta, Surabaya, Bandung, or Medan and have concerns about your data being processed outside your jurisdiction, contact our support team to discuss your options. We will explain our data handling practices and answer your questions.

Cookies and tracking on kombo

Our kombo platform uses cookies to keep you logged in and to remember your preferences. These are called session cookies and essential cookies—they are necessary for kombo to function. We do not use cookies to track you across other websites or for advertising purposes.

Some analytics cookies may be used on kombo to understand how users navigate our platform. These cookies do not identify you personally—they help us count page visits and see which features are most popular. You can disable cookies in your browser settings, but this may affect your kombo experience.

Your rights regarding kombo data

You have several rights regarding your kombo data. You can request access to all the information we hold about you—we will provide it in a readable format. You can request correction of inaccurate information in your kombo account. You can ask us to delete your data, though we may retain some information as required by law.

You have the right to withdraw consent for data processing, though this may affect your ability to use kombo. You can file a complaint with your local data protection authority if you believe we have mishandled your data. If you are in a supported jurisdiction and wish to exercise these rights, contact our support team with your request and we will respond within the timeframes set by law.

Security measures on kombo

We at kombo protect your data using SSL encryption, secure databases, and access controls. Your password is hashed, not stored in plain text—we verify it only during login. We recommend using a strong, unique password and enabling two-factor authentication on your kombo account for extra protection.

While we take security seriously, no system is completely risk-free. If you suspect unauthorized access to your kombo account, change your password immediately and contact our support team. We will investigate and help you secure your account.

Changes to our kombo privacy policy

We may update this privacy policy from time to time. When we do, we will post the updated version on this page and update the date at the top. Your continued use of kombo after changes are posted means you accept the updated policy. If you have concerns about changes, contact our support team before continuing to use the platform.

Contact us about kombo data

If you have questions about how we handle your data on kombo, how to access your information, or how to exercise your privacy rights, contact our support team. We respond in English and local languages through in-app chat, email, and phone. We aim to address all data-related requests fairly and within the timeframes required by law.