komboFrequently Asked Questions

When you open a kombo account, we ask for your username, email address, a secure password, your mobile number, and confirmation that you agree to our terms and conditions. During registration, you also confirm that kombo services are legal in your jurisdiction and that you meet the eligibility requirements to use our platform.

After registration, your account is created but not yet active for withdrawals. Before you can withdraw funds, we require know-your-customer (KYC) verification. This involves submitting a copy of your national ID card or passport and proof of address. We process KYC documents securely and typically complete verification within a few business days. If your documents are unclear, we will contact you and ask for resubmission.

Withdrawal requests are reviewed during standard business hours. The time to process your withdrawal depends on several factors: whether your KYC verification is complete, whether your account has any pending disputes or compliance checks, and which payment method you selected.

Once your withdrawal is approved, the funds are sent to your chosen payment provider (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or your bank account with mobile banking, local payment, online payment, or e-wallet). The time for funds to arrive in your account depends on your payment provider's processing speed. We recommend checking your payment provider's app or website to track the status of incoming transfers. If your withdrawal is delayed or you have questions, contact our support team.

No. Each person is permitted to hold only one active kombo account. If we detect multiple accounts registered to the same person, email address, mobile number, or payment method, we may suspend all associated accounts and withhold any funds pending investigation.

If you have forgotten your password or lost access to your account, contact our support team. We can help you recover your existing account rather than create a new one. Attempting to open duplicate accounts violates our terms and may result in permanent account closure.

If a deposit does not complete, the funds typically remain with your payment provider (mobile banking, local payment, online payment, e-wallet, mobile banking, or your bank). Check your payment app or bank statement to confirm whether the transaction was deducted. If the money left your account but did not arrive in kombo, contact your payment provider first to trace the transfer.

If you believe the transaction failed on kombo's side, contact our support team with your transaction ID or reference number. We can investigate the deposit and, if necessary, manually credit your account. For withdrawals that fail to process, we will return the funds to your kombo account balance. You can then request a new withdrawal using a different payment method or after resolving any account issues with our support team.

kombo periodically offers cashback promotions to active account holders. Cashback terms vary and are communicated through in-app notifications and email. Typically, cashback is calculated as a percentage of net losses during a specified period (for example, a calendar week) and credited to your account automatically once the promotion period ends.

Cashback credits are subject to terms and conditions, including minimum activity requirements and restrictions on which games or markets qualify. Always review the promotion details before the period begins. If you have questions about whether a specific bet or game qualifies for cashback, contact our support team. Cashback credits are added to your account balance and can be used for future deposits or bets.

kombo offers betting on major football leagues and tournaments, including Liga 1 (Indonesia's top division), Piala Indonesia, Piala AFF, Champions League, and Premier League. We also cover international tournaments and friendly matches during major football seasons. Market availability varies by fixture and may change based on scheduling.

Beyond football, kombo lists markets for MotoGP, badminton, and esports competitions including Mobile Legends, Free Fire, and PUBG Mobile. Live-dealer casino tables (blackjack, roulette, baccarat, Dragon Tiger) and slot games (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways) are available 24/7. Check the kombo app or website for the current list of active markets and upcoming fixtures.

We protect your personal data using SSL encryption and standard security practices. Your password is encrypted and never stored in plain text. When you log in to kombo on your mobile device or desktop, the connection is encrypted end-to-end. We do not share your personal information with third parties except where required by law or to process your transactions (for example, with payment providers).

Your KYC documents (ID card, proof of address) are stored securely and used only for account verification and fraud prevention. For full details about how we collect, use, and protect your data, please review our privacy policy. If you suspect unauthorized access to your account, change your password immediately and contact our support team.

Our support team is available through in-app live chat and email during standard business hours. Response times vary depending on the volume of inquiries, but we aim to respond to all messages within a reasonable timeframe. Live chat is the fastest way to reach us for urgent account issues, transaction questions, or technical problems.

If live chat is not available when you contact us, you can send an email and we will respond as soon as possible. Our team speaks English and local languages. For account recovery, password reset, or KYC verification questions, you can also check our FAQ page or the help section within the kombo app. If you are in Jakarta, Surabaya, Bandung, or Medan and need local support, our team can assist you through the same channels.